Shipping Policy
Overview
This shipping policy outlines the legal framework for presenting our obligations to customers regarding the shipment of our pet ID tags and other items from The Fluffies ID Collar Club, operating in Australia. It aims to establish clear expectations for both us and our customers on shipping procedures, costs and potential issues.
Benefits of this Policy
Having a clear shippings Policy benefits both The Fluffies ID Collar Club and our customers. Customers are informed about what to expect from our shipping service, reducing potential queries about shipping timeframes or processes. We benefit by likely increasing customer trust and shop preference due to transparency.
What This Policy Covers
Our shipping policy addresses:
* Order Processing Timeframe:
We process orders within 2-5 business days after payment confirmation, this may be longer in busy periods due to the personalisation of each item.
* Shipping Costs:
Domestic shipping 2-7 business days (within Australia) free shipping with no tracking number, by choosing this option you agree that your parcel will be sent by standard letter post with no tracking number provided and you agree that if the parcel is lost or stolen The Fluffies ID Collar Club will not be liable for any damages or refunds.
Registered post 2 - 7 business days costs are a flat fee of $5, this choice will provide you with a tracking number
Express postage 1-3 business days costs are a flat fee of $10 flat free,
International Shipping costs:
Standard letter 14+ Days costs are a flat fee of $13, by choosing this option you agree that your parcel will be sent by standard letter post with no tracking number provided and you agree that if the parcel is lost or stolen, The Fluffies ID Collar Club will not be liable for any damages or refunds.
Registered Post 14+ Days costs are a flat rate of $19.90 and you will be provided with a tracking number
Domestic and International Shipping Solutions:
We use reliable carriers for both domestic and international deliveries. For international orders, customs charges or duties are the customers responsibility.
Potential Service Interruptions:
In cases of unforeseen disruptions (like carrier delays or natural disasters) we'll communicate updates to customers via email.
Delivery Times
* Domestic (Australia) 2-7 Business days
* International: Varies by destination country, estimated of 14+ days
Lost or Damaged Items
If an item is lost or damaged in transit, customers should contact us within 7 days of the expected delivery date. We'll assist with resolving the issue based on the carriers policies
Changes to this Policy
The Fluffies ID Collar Club reserves the right to update this Shipping Policy> Changes will be posted on our website.;